Management
Andrew Richmond, President
Andrew Richmond leads our management team, sets our strategic objectives, directs our business development and marketing activities, and ensures that we consistently deliver the highest levels of safety and customer service. Mr. Richmond is committed to building lasting relationships with our customers, employees, and vendors—and to fostering a service-focused, team-oriented work environment. Under his leadership, TWC Aviation has expanded rapidly to become a recognized leader in worldwide jet charter, aircraft management, acquisition and sales, and maintenance services. Before joining TWC Aviation in 2001, he held executive positions in business management and engineering. Mr. Richmond has an M.B.A. from the University of California at Irvine, and a B.S./B.A. in Business and Management Information Systems from Boston University.
Robert J. Oliver, General Manager
Robert Oliver, manager of all day-to-day operations, has more than thirty years of experience in military and corporate aviation management. Previously, he served as the President, Director of Aviation, Director of Operations and Chief Pilot of several FAA Part 135 and Part 91 flight departments. Mr. Oliver was also a member of the FAA Safety Seminar Enforcement Review Team, President/Director of the National Organization of Air Carriers (NOAC), and a member of the Scottsdale Airport Advisory Committee. Mr. Oliver holds an Airline Transport Certificate, is type-rated in nine models of corporate jets, and licensed to fly helicopters with instrument privileges. Mr. Oliver has an M.S. in Education and a B.A. in Psychology from Pepperdine University.
Jack Mulder, Chief Pilot
Jack Mulder supervises TWC flight crewmembers to ensure that all flight operations are conducted safely, professionally and in accordance with Federal Aviation Regulations. He joins an existing group of professional pilots that fly the company’s Citation X jets. Before assuming his current role, Mr. Mulder served as TWC Aviation’s Director of Training and a line pilot. Prior to joining TWC, he worked as Director of Operations, Chief Pilot, Check Airman and Company Instructor at other Part 135 operators. Mr. Mulder was also the Assistant Aviation Commander for the Washington State Patrol and a U.S. Navy Jet Flight Instructor. He has a B.S. degree in Geography from the University of Oregon.
Jay Arcemont, CAM, Director of Operations
Jay Arcemont guides all TWC flight operations, in addition to maintaining the highest degree of safety and compliance for Part 135 operations. Recognized by the NBAA as one of the first 25 Certified Aviation Managers(CAM), Mr. Arcemont has served as Part 135 Director of Operations, Chief Pilot, and Flight Department Manager of several Part 135 and Part 91 flight departments. His experience blends the insights of building flight department business models with the technical and operational expertise of managing a large fleet of charter and private aircraft. Mr. Arcemont holds an Airline Transport Certificate and has years of experience serving as an airline captain for Part 135 and Part 121 operators, and as a Part 141 Chief Flight Instructor. He has a B.A. in Communications from Loyola Marymount University.
Greg Paxson, Director of Maintenance
Greg Paxson oversees all aircraft maintenance operations, while ensuring TWC Aviation's fleet meets all manufacturer and FAA guidelines. Mr. Paxson has more than twenty years of experience in the aircraft maintenance field. Previously, he was General Manager of an FAA-Certified Repair Station, and Director of Maintenance for several FAR Part 135 and Part 91 flight departments. He holds an Airline Transport Pilots Certificate and a Mechanics Certificate with Inspection Authorization. He also has formal education in Aviation Maintenance Management, and has attended numerous factory and industry training schools.
Edward Frank, Chief Financial Officer
Edward Frank directs our financial, accounting, insurance, and human resources functions, and oversees contract management and vendor negotiations. Mr. Frank provides extensive support to our charter and owner-clients, as well as throughout our organization, ensuring that information and analysis is insightful, timely, and accurate. Before joining our management team, Mr. Frank served for eight years as Vice President and Chief Financial Officer for a privately held multi-national logistics company. His previous experience includes six years as Vice President and Manager of Managerial Financial Reporting and Strategic Systems for First Interstate Bank of California. He received his M.B.A. in Finance and Information Systems from the Marshall School of Business at the University of Southern California. Mr. Frank is also a Certified Management Accountant.
Alex Joya, Manager of Business Operations
Alex Joya provides strategic, operational, and technology direction to all TWC departments, helps identify business development opportunities, and coordinates our marketing activities. Mr. Joya also manages aircraft sales and acquisitions for our clients. He supervises the entire process, from market research to aircraft delivery. Additionally, he oversees relationships with aircraft owners, insurance companies, business partners, and employees. He has held a range of positions in the aviation industry, and brings years of successful experience to his position. Mr. Joya has a B.S. in Business Management from California State University, Northridge.
Kristopher Cannon, Director of Training, Safety, and Security
Kris Cannon oversees all training programs and activities, and our comprehensive safety and security programs. Mr. Cannon designs custom training curricula to ensure safe and professional flight operations, as well as regulatory compliance. He is our liaison with the Transportation Safety Administration (TSA), National Transportation Safety Board (NTSB), the Federal Aviation Administration (FAA) and other governmental agencies. Before joining TWC Aviation, Mr. Cannon worked as a pilot, flight coordinator, and safety officer in the private jet charter industry. Mr. Cannon is an instructor with the University of Southern California's Aviation Security Program and a graduate of the USC Aviation Safety Program. He is also a type-rated Gulfstream 100 pilot flying for TWC Aviation.
Scott Cutshall, Director of Sales & Aircraft Management Services
Scott Cutshall oversees TWC’s charter services division, and is responsible for the expansion of our diverse fleet of charter and privately managed aircraft. Mr. Cutshall brings outstanding customer relationship skills and wide-ranging experience to this key role in our company. Prior to assuming his current position, Mr. Cutshall managed operations at TWC’s Orange County Base, and earlier served as Manager of Business Operations. Before joining TWC Aviation in 2000, he was a flight instructor in Fullerton, CA, and worked in fixed-base operations management with Signature Flight Support. Mr. Cutshall holds aviation licenses as a Commercial Pilot and Certified Flight Instructor, Instrument and Multi-Engine (CFII, MEI), and has a B.S. in Business Management from Biola University.
Gordon Wishart, Director of Sales and Acquisitions
Gordon Wishart has more than 30 years of successful experience in the business aviation industry. His in-depth expertise includes managing brokerage and acquisitions for numerous clients, directing research, market analysis, and sales forecasting, and developing effective marketing campaigns. Mr. Wishart began his career as a Crew Chief in the Flight Test Department of Learjet, Inc., now part of Bombardier Aerospace, and has since held VP and senior sales executive positions at several leading business aviation companies. He has a degree in business administration.
Victoria Collom, Manager of Business Development
Victoria Collom helps forge the lasting relationships with aircraft management and jet charter customers that are key to TWC Aviation's continuing growth. Committed to providing superior customer service, Ms. Collom has more than two decades of successful industry experience. Before joining TWC, she held charter services, training, and operations management positions at leading business aviation companies. Earlier, she was Corporate Flight Planner at Hewlett-Packard. A licensed Commercial Pilot and aircraft owner, Ms. Collom is also Aeronautics Lecturer at San Jose State University. She has a B.S. in Biology from Stanford University, and an M.B.A. from Santa Clara University.
Victoria Ponder, Inflight Services Supervisor
Victoria Ponder supervises TWC’s Cabin Attendants, ensuring the industry’s most professional and personalized service for every client, owner, and passenger. Victoria has more than twenty years of experience as a corporate and commercial flight attendant, serving celebrities, executives, dignitaries, and large groups. She interviews and trains TWC Cabin Attendants to meet our strict expectations. In addition, she updates the TWC Cabin Attendant Training Manual and oversees training records. Victoria is also responsible for supervising the purchase of aircraft customer supplies and onboard amenities—and she continues to fly as one of our Cabin Attendants.
Charter Sales
Nancy Nicholas, Charter Sales Executive
Nancy Nicholas brings more than 20 years of commercial aviation experience to TWC's charter sales team. Ms. Nicholas provides our jet charter customers with the highest levels of professionalism and personalized service. She has wide-ranging expertise in both domestic and international airport operations, as well as customer service and aircraft sales. Ms. Nicholas holds a B.A. in Gerontology from Mount St. Mary's College.
Yen Bui, Charter Sales Executive
Yen Bui has a diverse and successful background in the travel and customer service industry. Based at our office at John Wayne Airport in Orange County, California, Ms. Bui brings a wealth of experience to our charter sales team. Before joining TWC, she provided highly personalized service as Executive Client Concierge with Air Service Hawaii in Honolulu. She previously held positions in VIP account management, sales and marketing with leading hotels, and worked extensively in youth tourism. Ms. Bui has a B.A. in Interpersonal and Organizational Communications from California State University, Long Beach.
Daniel Harris, Charter Sales Executive
Daniel Harris brings a wealth of aviation and technology experience to the Executive Charter Sales Team. Like everyone at TWC, Daniel has a passion for customer service and private aviation. Prior to joining us, he served as an aircraft charter sales consultant in Boston, working closely with clients to analyze their flight requirements and find the perfect jet for each flight. His industry background and very strong communication skills make him a perfect fit to an already stellar sales team. Daniel studied information technology and business at the University of Massachusetts.
Joseph Barber, Charter Sales Executive
Joseph Barber provides our charter customers with the warm, personal, professional service that helps make TWC Aviation an industry leader. Joseph has more than four years of successful industry experience, including flight logistics coordination as well as charter sales. He has also helped develop marketing and sales programs for aircraft management companies. Joseph has a B.A. in Communication Studies from California State University, Northridge, where he minored in Business Marketing.
Dispatch
Cherie Hecker, Assistant Director of Operations
Cherie Hecker joined TWC in 2006 with a diverse background in aviation operations and airport management. In addition to leading the Dispatch team, Ms. Hecker ensures that the numerous operational details are carefully monitored. Working with rigorous internal quality standards, her responsibilities range from ensuring FAA regulatory compliance to managing the ongoing quality of all outsourced training vendors. Previously, she served as Lead Flight Coordinator in TWC’s Dispatch Department. Ms. Hecker is a commercial pilot in single and multiengine aircraft. She has an MS in Aeronautical Science / Aviation Operations from Embry Riddle University.
Lauren Bennett, Flight Coordinator
Lauren Bennett has a diverse background in the aviation industry. Before joining TWC Aviation, Ms. Bennett served in several capacities in the operations department of a major air carrier. Her operations experience is complemented by the sales and client services skills she gained in the FBO industry at a high-density commercial airport. She is also a private pilot. Ms. Bennett has a B.S. in Aviation Management from Embry-Riddle Aeronautical University, with minors in Safety, Aviation Business, and Aeronautical Science.
Mei Lan Wong, Flight Coordinator
Mei Lan Wong brings more than 10 years of successful experience to her role at TWC Aviation. Her career includes a wide range of management and customer relations positions in the service and retail industries. Ms. Wong has a B.A. in Chinese and History from the University of Colorado.
Lori Spevak, Flight Coordinator
Lori Spevak developed her in-depth knowledge of the aviation industry from both Part 121 Air Carrier and Part 135 Charter operations beginning in the dispatch and sales arenas at Hawaiian Airlines. After relocating to the Los Angeles area, Lori further developed her operations capabilities in land-side management and later with a local charter operator in the San Fernando Valley before joining the TWC Aviation team. Ms. Spevak is originally from the Washington DC area where she studied Natural Resource Management at the University of Maryland.
Brian Marks, Flight Coordinator
Brian Marks joined the TWC team with an extensive background in business development, sales and marketing. Having worked in the Chicago and New York City markets, Brian then returned to his native Los Angeles to continue his career in aviation. Brian brings experience in both charter sales and flight department operations to the TWC Aviation team. Brian majored in History while attending Loyola Marymount University.
John Tucker, Flight Coordinator
John Tucker has developed an extensive background in both parts and maintenance as well as corporate aviation operations, airport operations and aircraft support. Further, he has built experience in both ramp and client services as well as sales. John has a B.A. in Political Science from the University of California, Los Angeles.
Natalie Villarreal, Flight Coordinator
Natalie Villarreal has been a valued employee at TWC Aviation since 2005. She has extensive training and experience in accounting, aviation maintenance support services, and operations. Ms. Villarreal’s comprehensive understanding of the many specialties within the aviation industry affords her great insight into the successful coordination and execution of trip details for our charter customers and aircraft owners.
Anni Menaskanian, Flight Coordinator
Anni Menaskanian brings wide-ranging professional background to her duties at TWC Aviation. Her previous experience includes managing extensive executive client lists, supervising high-profile client services, and completing research and presentation materials for the entertainment industry. Her specialized skills and commitment to excellence ensure Ms. Menaskanian great success in meeting the exacting standards of the Dispatch Department. Ms. Menaskanian has a B.A. in Communication Studies from California State University, Northridge.